Post & Packing
Our posting days are now Monday, Wednesday & Friday. When an order is placed you should receive an automatic confirmation email followed by another email when the order is marked completed. Orders for Foil It machines are booked for collection by the courier on the next working day (Mon to Fri) and delivery is a 1 to 2-day service for UK mainland. Tracking details and courier information will be sent by email once it is booked.
Embroidery orders are sent by Royal Mail 48 large letters, & foil orders are posted by RM 48 as standard and the price is calculated by weight as items are added to the basket. However, at my discretion, certain orders may be upgraded to Recorded Delivery (2nd class) due to the value of the order and this is done at no extra cost to the customer. You also have the choice of upgrading postage to 1st class signed for or Special Delivery by 1 pm yourself at checkout. For small orders Northern Ireland is classed as the UK.
Overseas customers
It is not always possible to send overseas and I ask that customers contact us by email prior to placing an order to confirm it is possible. I can not cover all postage options worldwide on the website, therefore if shipping to a particular country is possible, I will explain how to place the order and how extra postage costs are to be paid if required.
Payment
Our terms are payment before posting on all orders. You can pay by Paypal or credit/debit card. Customers will notice at checkout that Paypal process card payments on my behalf. You will be taken to Paypal but you do have the option of adding your card details. If using your Paypal account, please make sure that your details are up to date as orders can only be posted to the address shown on Paypal.
Returns
In the unlikely event that you wish to return goods, it is the customer’s responsibility to pay for return postage. All returns must be as new (ie. unopened rolls of foil) and if possible in the original packaging. Returns must be received within 4 weeks of receipt of the order. Returns will not be accepted after 4 weeks.
Foil It machines have a 1 year guarantee. If a fault develops within the first 4 weeks we will arrange a return and repair or replacement. Please hold onto the original packaging if possible. After this period if the Foil It machine develops a fault it must be returned to us for inspection at the customers expense.